Airbnb has no tolerance for discrimination, and we have taken a number of steps to help fight bias. Some of these initiatives include requiring all Hosts and guests to agree to the Airbnb Community Commitment, which requires everyone who uses Airbnb to treat others without discrimination and with respect. We changed the way we display profile photos to encourage more objective bookings. And to help us more effectively identify and work to eliminate disparities in how our community members experience Airbnb, we’ve also launched Project Lighthouse, a privacy-centric research methodology, in partnership with Color Of Change and guidance from civil rights and privacy experts.
Today, we are sharing an update to the way we display profile names of guests who are Oregon residents during the booking process. Hosts will start seeing an Oregon guest’s initials in place of the guest’s first name until a booking request is confirmed. After a booking is confirmed, the guest’s name will appear. This change will be fully implemented by January 31, 2022 and in effect for at least two years.
This update is consistent with the voluntary settlement agreement we reached in 2019 with individuals in Oregon who raised concerns regarding the way guests’ names are displayed when they seek to book a listing. As part of our ongoing work, we will take any learnings from this process and use them to inform future efforts to fight bias.
While we have made progress, we have much more to do and continue working with our Hosts and guests, and with civil rights leaders to make our community more inclusive.