Airbnb is closely monitoring official news and guidance about the novel coronavirus outbreak in order to support our community of hosts, guests and employees in China and around the world — we are prioritizing their safety and wellbeing.
In accordance with guidance and recommendations from the World Health Organization, the Chinese government, and other local and health authorities, we have activated our extenuating circumstances policy to offer impacted hosts and guests the option of a cancellation of their reservations without charges.
As the situation evolves, we will be continuously evaluating and updating this policy, in line with official guidance. Airbnb is also working to support authorities who are responding to this global health emergency.
For more information about the coronavirus outbreak and details about the cancellation policy, please click here.