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Airbnb launches Neighbour Support Line for Irish communities

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Airbnb has announced the launch of its Neighbour Support Line in Ireland, offering neighbours in the community with urgent concerns about a listing the ability to talk to someone directly at Airbnb.

Neighbours can visit https://www.airbnb.ie/neighbours  to request a call from a specialised support agent, who will aim to give them a call back in 10 minutes or less. The service is managed and operated solely by Airbnb.

Jean Hoey, Public Policy Lead for Airbnb in Ireland, said, “The vast majority of hosts and guests are good neighbours who follow the rules. We want to take swift and robust action against anyone who doesn’t live up to the standards that communities expect and the Neighbour Support Line will allow us to do just that. We have zero tolerance for illegal or nuisance activity on Airbnb and work closely with An Garda Síochána on any requests for information.”

While emergencies and safety incidents should be reported to the relevant authorities, the Neighbour Support Line additional urgent communication channel launched today aims to address both immediate disturbances – such as an unauthorised party in progress – as well as possible long-term or recurring issues within the community. 
Read more about: Ireland, trust, Trust & Safety Hub

About Airbnb

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to 4 million Hosts who have welcomed more than 1 billion guest arrivals across over 220 countries and regions. Travel on Airbnb keeps more of the financial benefits of tourism with the people and places that make it happen. Airbnb has generated billions of dollars in earnings for Hosts, most of whom are individuals listing the homes in which they live. Among Hosts who report their gender, more than half are women, and one in five employed Hosts are either teachers or healthcare workers. Travel on Airbnb also has generated more than $4 billion in tax revenue around the world. Airbnb has helped advance more than 1,000 regulatory frameworks for short-term rentals, including in 80% of our top 200 geographies. In late 2020, to support our continued expansion and diversification, we launched the City Portal to provide governments with a one-stop shop that supports data sharing and compliance with local registration rules. We continue to invest in innovations and tools to support our ongoing work with governments around the world to advance travel that best serves communities.

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