Airbnb has announced the launch of its Neighbour Support Line in Ireland, offering neighbours in the community with urgent concerns about a listing the ability to talk to someone directly at Airbnb.
Neighbours can visit https://www.airbnb.ie/neighbours to request a call from a specialised support agent, who will aim to give them a call back in 10 minutes or less. The service is managed and operated solely by Airbnb.
Jean Hoey, Public Policy Lead for Airbnb in Ireland, said, “The vast majority of hosts and guests are good neighbours who follow the rules. We want to take swift and robust action against anyone who doesn’t live up to the standards that communities expect and the Neighbour Support Line will allow us to do just that. We have zero tolerance for illegal or nuisance activity on Airbnb and work closely with An Garda Síochána on any requests for information.”
While emergencies and safety incidents should be reported to the relevant authorities, the Neighbour Support Line additional urgent communication channel launched today aims to address both immediate disturbances – such as an unauthorised party in progress – as well as possible long-term or recurring issues within the community.