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Travel with Peace of Mind with Airbnb’s Urgent Support Line

Airbnb guests traveling this holiday season can do so with peace of mind as Airbnb has rolled out their Urgent Support Line to 100% of Airbnb users who have selected English as their primary language, with plans for further expansion to include additional languages throughout 2021.

Any Airbnb user who has selected English as their primary language in-app, regardless of where they’re located, can now access the Urgent Support Line anywhere in the world, and connect with specialized support agents who are standing by 24/7 to assist should an urgent issue arise.

Whether guests are staying in an off-the-beaten-path destination, hosting from an apartment in the city, or on an Experience hiking hidden trails, Airbnb is here to help when things don’t go as planned, serving as a simple means for hosts and guests facing certain time sensitive issues that require access to a team of highly trained safety and crisis specialists within a matter of seconds.

For example, a guest who arrives at their listing but cannot check-in or get in touch with their host can utilize this support line. Similarly, a host could use this tool to contact Airbnb if they have safety concerns with their guest. The Urgent Support Line is accessible within the Safety Center of the app during active reservations, as well as the 24-hour period both before and after active reservations.

The Urgent Support Line follows the introduction of Airbnb’s Safety Center last year, which centralized key resources including one-touch Emergency Services contacts around the world and safety tips for hosts and guests to quickly find the tools they need in the rare event of an emergency.

To learn more about the work we are doing to keep our community safe, please visit http://www.airbnb.com/trust and or our recent Update on Trust.