Innovating to make travel more accessible
Key Takeaways
- This Global Accessibility Awareness Day (GAAD), Airbnb announces it’s reviewed and confirmed the accuracy of almost 300,000 accessibility features across the platform.
- The recently launched Adapted category now features over 1,100 listings around the world, with Adapted Hosts collectively earning over $5.5 million.
- Airbnb also reveals the ten most wishlisted Adapted homes including treehouses, domes and log cabins.
Key Takeaways
- This Global Accessibility Awareness Day (GAAD), Airbnb announces it’s reviewed and confirmed the accuracy of almost 300,000 accessibility features across the platform.
- The recently launched Adapted category now features over 1,100 listings around the world, with Adapted Hosts collectively earning over $5.5 million.
- Airbnb also reveals the ten most wishlisted Adapted homes including treehouses, domes and log cabins.
Ahead of Global Accessibility Awareness Day (May 18), Airbnb is announcing that we have reviewed and confirmed the accuracy of almost 300,000 accessibility features in homes around the world.
Introduced in November 2021, Accessibility Review gives guests the peace of mind that accessibility features added by Hosts, such as a step-free entrance, fixed grab bars or a bath or shower chair, have been reviewed and confirmed by Airbnb agents. This landmark moment means that since Accessibility Review was launched, the number of listings with an accessibility feature on Airbnb has increased by over 450 percent1 to over 140,000 places to stay.
Airbnb began innovating to make travel more accessible in 2018 by expanding from a single “wheelchair accessible” search filter to a more detailed set of search filters for specific accessibility features, including step-free bedroom access and accessible parking spot, allowing guests to search for homes that meet their unique needs. Since then, we’ve continued to innovate, listening to our community and gathering feedback from partners in the disability and accessibility space and have introduced a number of product updates to continue improving the travel experience for guests with accessibility needs.
On top of Accessibility Review, six months ago Airbnb launched the Adapted category, a curated list of spaces that feature verified step-free entry to the home and at least one bedroom and bathroom, plus at least one accessibility feature in the bathroom. The category, which now boasts over 1,100 listings with inventory in all corners of the globe, includes some of the most unique you’ll find in the travel sector – such as a treehouse in Brazil and a houseboat in Florida. Each listing undergoes a 3D scan conducted by leading spatial data company Matterport, which will further confirm features and measurements enabling guests to book with confidence. Matterport also produces a 2D floor plan of the listing, giving guests a better understanding of the listing layout.
In the category’s first four months, Adapted Hosts have earned a total of $5.5 million2, with the typical3 Adapted Host earning almost $4,000.
As part of the 2022 Winter Release, Airbnb also implemented new tools to improve accessibility controls, making it easier for guests using assistive technologies like screen readers, keyboard navigation or switch access software to search for listings through maps. And with search filters, guests can easily search for accessibility features in homes to find those listings that meet their needs.
“Travel is an incredible way to connect with people and places and we are committed to making it easier for everyone, including those with accessibility needs, to be able to travel freely and with confidence. We are incredibly proud of the progress we have made with the help of our Hosts, guests and our partners in the disability community. There is more work to do and our teams are working tirelessly to onboard even more accessibility-friendly listings and continue improving the travel experience for guests with disabilities and accessibility needs.”
Catherine Powell, Global Head of Hosting at Airbnb
Airbnb has today also revealed the most wishlisted4 listings in the Adapted category:
- Treehouse in Grandview, TX, United States
- Villa in Lake Worth, FL, United States
- Villa in Comporta, Portugal
- Chalet in Nova Scotia, Canada
- Villa in Egeo, Greece
- Log cabin in Bostic, NC, United States
- Eco home in Nevada City, CA, United States
- Cabin in Pilling, Lancashire, United Kingdom
- Ski studio in Breckenridge, CO, United States
- Farmhouse in Barga, Tuscany, Italy
“As we celebrate GAAD, we recognize our strategic partners around the world who are committed to driving accessibility innovation across their platforms. The digital landscape is often a difficult one for people with disabilities to navigate so we commend Airbnb’s leadership and commitment to introduce products and experiences that meet their needs.”
Caroline Casey, activist and founder of the Valuable 500
UK disability advocate and TV presenter Sophie Morgan, who is a wheelchair user, recently listed her home on the platform. Those with homes adapted for travelers with accessibility needs are encouraged to join the growing Host community on Airbnb. As part of the 2022 Winter Release, Airbnb introduced even more AirCover for Hosts and simplified the signup process with Airbnb Setup, connecting prospective Hosts with a local Superhost for 1:1 guidance.
Airbnb is deeply committed to all disability inclusion. In May, Airbnb announced it is the Official Hosting Partner of the Special Olympic World Games 2023 – the world’s largest inclusive sports event – which takes place in Berlin next month. As part of the partnership, Airbnb will provide a dedicated platform for athletes, families and fans to book accommodation in Berlin and will contribute additional funds from each booking, made through the affiliate link, directly to the Special Olympics.
For more information on our continued work to improve accessibility across our product and platform, visit airbnb.com/accessibility.