Introducing Airbnb’s Enhanced Cleaning Protocol

  • Developed in partnership with leading experts in hospitality and medical hygiene, Airbnb’s industry-leading Enhanced Cleaning Protocol is now available to hosts in the U.S. and eleven other countries, with more locations to follow shortly.
  • The protocol includes a five-step cleaning process, room-by-room checklists, and more.
  • Travelers, hosts, and policymakers can reference our cleaning guidelines to help support the safe reopening of communities and travel. 

Airbnb’s Enhanced Cleaning Protocol—the first overarching standardized guidelines for cleaning and sanitization in the home sharing industry—is now available to support hosts and governments in advance of reopening communities for travel. The guidelines are informed by the U.S. Center for Disease Control and Prevention (CDC) and developed in partnership with leading hospitality and medical hygiene experts, including former Surgeon General of the United States, Vivek Murthy. Airbnb has also partnered with Diversey, a leading cleaning and hygiene technology company, that has endorsed the enhanced cleaning protocol and will help develop more solutions for the Airbnb community moving forward.

Airbnb also collaborated with the World Trade & Tourism Council (WTTC), to support guidelines for the short term rental industry, and the Airbnb standards have earned the WTTC Safe Travels seal.

Cleanliness has always been top of mind for hosts on Airbnb and our Enhanced Cleaning Protocol will support hosts in elevating their cleaning practices and help prevent the spread of COVID-19. 

All hosts in the U.S. can access the enhanced cleaning educational materials through the Resource Center, including a Quick Start Guide and Cleaning Handbook with guidance on the use of personal protective equipment, how to clean every room in a home, what to sanitize, and what supplies to have on hand. These materials are available to hosts in the U.S., with other countries and regions to follow shortly. In addition to cleaning guidelines, hosts should ensure they comply with guidance from governments or health authorities in their local jurisdictions. 

To enroll their homes in the Enhanced Cleaning Protocol, Hosts can go directly to their Airbnb accounts, where they can review the guidelines, and complete a quiz and an attestation. Hosts who commit to following the cleaning protocol will receive a special call-out on their listing in the coming days so guests know they are committed to an enhanced cleaning and sanitization routine.

If hosts are unable to commit to our cleaning protocol, they can also choose to opt into a new feature called Booking Buffer, to create a longer vacancy period between stays, with no activity other than cleaning, which should follow appropriate guidelines. Reservations will be automatically blocked during that time frame, currently set at 72 hours in the U.S.

In an effort to ensure hosts are equipped with the best practices for cleaning, we will continue to develop new education materials and features to help get them up to speed. In the meantime, we ask that hosts also comply with cleaning guidance from government or health authorities in their local jurisdiction.

Supporting Communities 

Our Enhanced Cleaning Protocol builds on Airbnb’s strong historical track record of cleanliness: 94 percent of all Airbnb reviews show that guests are satisfied with cleaning, scoring it at 4 or 5 stars after their stays.* By following this cleaning protocol, hosts are taking significant steps toward protecting themselves, their guests and the communities in which they live. 

In addition, governments and health authorities will be able to refer to these guidelines to help inform the reopening of communities and their tourism economies. We will continue to collaborate with local governments, medical experts and other authorities to help ensure appropriate precautions are taken, support COVID-19 response efforts, and carry out any other applicable requirements.

To learn more about Airbnb’s Enhanced Cleaning Protocol, visit airbnb.com/cleaningresources.

*Based on Airbnb internal data measuring guest reviews on a stay’s cleanliness as of March 31, 2020; ratings out of a total of 5 stars.

About Diversey: 

Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, a pioneer and facilitator for life. We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors, including: cleaning products, systems and services that efficiently integrate chemicals, machines and sustainability programs. This makes us unique among leading global hygiene and cleaning companies. Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials. With over 95 years of expertise, we safeguard our customers’ businesses, contributing to productivity improvements, lower total operating costs and brand protection. Diversey is headquartered in Fort Mill, SC, USA. For more information, visit www.diversey.com or follow us on social media.

About Safe Travels- World Travel & Tourism Council (WTTC):

The specially designed stamp allows travelers to recognize governments and companies around the world which have adopted health and hygiene global standardized protocols – so consumers can experience ‘Safe Travels’. To learn more visit https://wttc.org/COVID-19/Safe-Travels-Global-Protocols-Stamp.