Airbnb and County of Kauai Announce City Portal Partnership
Airbnb today announced that the County of Kauai is a new City Portal partner. Airbnb’s City Portal is a first-of-its-kind solution that provides governments and tourism organizations with tools, insights and access to the Airbnb community.
“We are committed to collaborating with the County to help usher in the safe return of travel and to ensure that short-term rentals can be an important avenue for restoring economic growth,” said Matt Middlebrook, Regional Policy Lead, Airbnb. “City Portal gives the County of Kauai the tools it needs to implement its local short-term rental laws and get insights to better understand how home sharing supports the local economy and residents.”
Specifically, City Portal includes:
- Industry-first compliance tools to help governments develop and manage fair short-term rental policies and regulations
- In accordance with Kauai’s laws, County officials can utilize City Portal to view Airbnb listings within its registration system and take action if needed.
- City Portal dashboard with local and global Airbnb data insights into short-term rental market characteristics
- Central location for resources such as the Airbnb Neighborhood Support hotline and Law Enforcement portal
- An official who needs to reach our law enforcement support team because of a safety incident can more easily find the applicable tool via the portal.
- Direct access via City Portal to an Airbnb team member, providing one-to-one
- If an official has a question about an Airbnb listing in their community or a broader inquiry about our rules against both parties and “party houses”, they can easily reach Airbnb policy staff.
“The City Portal gives our inspectors the data and tools needed to manage and enforce our short-term rental rules effectively, and ultimately maintain a well-balanced short-term rental industry in Kauai.”
Kauai Mayor Derek S.K. Kawakami
Last year Mayor Derek S. K. Kawakami and Airbnb announced the signing of a Memorandum of Understanding to help the County of Kauai enforce its short-term rental laws. Under the agreement, hosts without a valid Tax Map Key (TMK) number will be removed from the Airbnb platform upon notice from the County of Kauai. City Portal will help Airbnb and the County of Kauai ensure efficient and effective enforcement on an ongoing basis as outlined in the agreement.
“The City Portal is a game-changer. We’ve been working with Airbnb for quite some time and we very much appreciate these new resources,” said Ka`āina Hull, Director of Planning, County of Kauai. “The tools allow us to work together to increase transparency and enforcement in Kauai.”
As outlined in the MOU, hosts on Airbnb will be required to input a TMK number on listing pages in order to appear on Airbnb’s platform. Every month Airbnb will share a report with the County Department of Planning that includes the URL for each listing and the corresponding host-provided TMK number. The County will use this monthly report to verify the TMK numbers. Hosts that fail to provide a TMK or input an invalid TMK will be removed from the platform and only allowed to re-list once they provide a valid number.
Airbnb will continue to scale and evolve the City Portal product as we hear feedback from our partners.
As local governments and tourism organizations around the world deal with the economic fallout and lost tourism tax revenues from the current COVID-19 pandemic, Airbnb sees the City Portal as a major step toward helping responsible travel boost their recovery and help provide a source of needed income for everyday people. We look forward to working with our pilot partners and future governments and tourism organizations to improve the product and further expand its benefits.
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