Airbnb Launches New Products to Inspire People to “Live There”

New features enable travelers to live like a local in over 690 neighborhoods around the world

SAN FRANCISCO – Airbnb, the world’s leading community-driven hospitality company, has unveiled the next chapter in its mission to change the way people travel, offering an alternative to mass produced tourism. Beginning today, Airbnb is rolling out an updated app, with a range of new features, and launching a global brand campaign that will encourage people to change the way they experience the world around them.

With over two million homes, Airbnb is already one of the world’s largest accommodation providers; more than 80 million people worldwide have already had a unique experience by staying in someone’s home when they travel. Having opened the doors to homes around the world, these new developments will go further in helping travelers live like a local in the neighborhoods around them.

The newly updated Airbnb mobile app has personalization at its heart, created with a brand new design language. The new product includes an innovative matching system designed to understand travelers’ preferences and then match them with the homes, neighborhoods and experiences that meet their needs. A new Guidebooks feature will unlock local insights, giving travelers access to millions of insider tips from Airbnb’s global community of hosts.

Airbnb is also launching its largest brand campaign to date called ‘Live There,’ designed in response to the growing dissatisfaction and disappointment with standardized tourist offerings that have become the hallmark of modern tourism.

In an online poll of US travelers commissioned by Airbnb, it becomes clear how much modern tourism misses the mark when it comes to globe-trotting. Respondents said they felt overwhelmed with the crowds at tourist attractions with people finding it as stressful as going to the dentist (48 percent) or doing their taxes (52 percent). Something is clearly missing from modern tourism as only a quarter (26 percent) of travelers felt their last vacation exceeded their expectations.

“The number one reason people chose to travel on Airbnb is they want to live like a local. They don’t want to be tourists stuck in long lines, fighting with the crowds to see the same thing as everyone else,” said Brian Chesky, Airbnb co-founder and CEO. “Our hosts offer more than just generic hospitality – they welcome travelers from around the world into their communities. Today is the start of an exciting journey to help people not just go somewhere, but truly live there.”

Bespoke Matching

Travel is more than just seeing and doing. It’s the feeling of truly living somewhere. With this launch, Airbnb has reengineered its search functionality to be more personalized for hosts and guests. When looking for homes, each traveler will see different results based on their unique preferences and the best match to a host. The new app starts a conversation with travelers about their ideal trip and, based on their preferences, Airbnb will reveal the hosts, homes, and neighborhoods that will give travelers a sense of truly living in a destination. The app is constantly learning and adapting to find out what types of properties a traveler is interested in from cabins to castles, the type of experience they want and will even prompt people with additional filters such as pools, price range, and other suggestions to create the perfect trip.

Get to Know Neighborhoods

The new app features an innovative neighborhood matching system that will find the right neighborhood to make any traveler feel like they are living like a local. Launching with 691 neighborhoods in 23 cities around the globe, Airbnb will showcase the spirit of a neighborhood through rich photography and content. When booking a trip to London for example, travelers who want to stay with their family somewhere residential might be matched with a neighborhood like Kensington. Or, if a traveler is looking for interesting nightlife, the system might match them to Soho or Camden.

Guidebooks – Authentic Recommendations

To help travelers break free of the limits of cookie-cutter travel, Airbnb is launching Guidebooks, created by Airbnb hosts, to showcase local tips on the very best their neighborhoods have to offer, including the best restaurants and bars, attractions, off the beaten track ideas and more. Instead of checking off a To Do list, Guidebooks help travelers find local gems not only in every city, but on every city block. Guidebooks give travelers a passport to local culture, such as how travelers should join local runners in Somerville, MA to enjoy a pint at Olde Magoun’s Saloon.

Distinct Design

Airbnb offerings have always been on the forefront of design, and the reimagined app is no different. The new app is built with a proprietary Design Language System, which simplifies the process of developing features by giving designers ingredients to compose an app interface. The new system creates consistent, yet iconic designs that can enliven apps across all devices.

Introducing Live There – Airbnb’s largest, global brand campaign

Airbnb is also launching its largest brand campaign to date called ‘Live There.’ The new campaign throws out the notion that people want templated experiences that dull the senses and prevent people from seeing the world with a fresh perspective. Instead, Airbnb will inspire travelers to reimagine what it is to travel, showcasing the authentic and magical experiences made possible through Airbnb and its community of over two million homes. At the heart of the campaign is Airbnb’s antidote to commoditized travel, including living in the heart of local neighborhoods, experiencing the hospitality and local expertise of hosts, and enjoying the comfort of every home.

The global campaign will launch today, April 19, and will feature :15, :30 and :60 second TV spots, as well as digital, out-of-home, and print creative. The spots will showcase Airbnb’s community while contrasting standard tourism with the Airbnb experience and language that suggests that when people head to Paris, they don’t just go to Paris, and don’t tour Paris, but they instead live in Paris.


Airbnb Traveler research key findings

When US travelers think about the stress of dealing with crowds at major tourist attractions…

  • 48 percent of those questioned found this more stressful than a work deadline
  • 48 percent found it more stressful than going to the dentist
  • 52 percent found it more stressful than doing their tax return

A relaxing vacation?

  • 52 percent of travelers do not typically feel more relaxed and refreshed after a holiday
  • 19 percent typically feel more stressed and tired after a holiday

To be or not to be a tourist

  • 47 percent of travelers responded that they are not happy to be considered a tourist when visiting a new place
  • Only 13 percent would mainly like to take part in tourist experiences when they visit a city on vacation
  • 55 percent would like to combine tourist activities with local experiences and 23 percent would mainly like to do local experiences

All figures, unless otherwise stated, are from YouGov plc. Total sample size was 2307 US adults, of which 2105 have ever taken a vacation, with fieldwork undertaken between 8th-11th April. The survey was carried out online, and all figures have been weighted and are representative of US adults (aged 18+).