Today, we are excited to announce that Tara Bunch will join Airbnb as Global Head of Operations. In this role, Bunch will oversee Airbnb’s Customer Service, Trust and Safety and Payments teams and report directly to Airbnb Co-Founder and CEO Brian Chesky. Bunch joins Airbnb after eight years at Apple where she served as Vice President of AppleCare, the company’s industry-leading customer service and repair organization.
“I started speaking with Tara about joining Airbnb back in January and I’m thrilled she has agreed to join our team,” said Airbnb Co-Founder and CEO Brian Chesky. “This is a challenging time for Airbnb and everyone in travel and as we go forward, it’s critical that we are one of the best run companies in the world. Tara is a world class operator and her expertise leading global teams will help us serve our community of hosts and guests when the world begins traveling again.”
“I’m thrilled to be joining Airbnb and look forward to building on its extraordinary history of creating unique memories for travelers the world over,” said Bunch. “Especially now, I believe the company’s purpose of creating economic opportunity and driving human connections is more important than ever before.”
As Vice President of AppleCare, Bunch managed a global team responsible for all aspects of service and repairs for Apple customers worldwide, including online and on-device support and thousands of authorized service providers. Before joining Apple, Bunch was Senior Vice President at Hewlett Packard, leading the Global Customer Service and Support Operations.
In overseeing Airbnb’s Customer Service, Trust and Safety and Payments teams, Bunch will be responsible for global teams supporting hosts and guests in over 220 countries and regions and payments in 63 currencies.
A graduate of the University of California, Berkeley and the University of Santa Clara, Bunch lives in Los Angeles with her wife and six children. Tara will work from Airbnb’s campus in San Francisco when it reopens. Her first day at Airbnb will be May 29.