In response to the extraordinary events caused by COVID-19, our first priority is the health of the public and our communities. With this priority in mind, we’ve made the difficult decision to pause all Airbnb Experiences until at least April 3. Based on the guidance of governments and health experts regarding social distancing, we are seeking to take actions to prioritize the safety of our hosts, guests, employees, and the communities in which we operate.
At their core, Airbnb Experiences are about human connection, which is why it’s become so hard to promote Experiences in a way that’s sensitive to both the needs of hosts and guests, as well as to the communities in which we live. We believe that taking this action in the short-term is doing our part to slow the spread of the disease, and in the long-term preserve Experiences as a safe way to connect with the world. We deeply appreciate the thousands of hosts around the world that have sought to provide cancellations to guests and who power Airbnb Experiences. As we move forward, we are actively exploring new ways to support our hosts.
If you were scheduled to participate in an Airbnb Experience on or before April 3, your Experience will be canceled and you will receive a full refund, including a refund of all Airbnb service fees. Airbnb will keep no fees associated with these reservations. We will continue to assess the situation and will provide further information as it becomes available.